Refund Policy

Last updated 14 August 2026

This Refund Policy applies to purchases of PiriPiri AI session packs from Vertawo Labs Private Limited (“Vertawo Labs”, “we”, “us” or “our”). A pack is prepaid interview time, delivered to your account immediately on purchase and spent one fixed-length session at a time. This Policy forms part of our Terms of Service.

Unused packs

If you purchased a session pack and have not started any session using it, you may request a full refund within 7 days of purchase. Email hi@piripiriai.com from your account email address with your order details.

Monthly plan

A Monthly plan payment grants that month's sessions immediately and is non-refundable once any of them has been started, except where the Service materially failed as described below. Cancelling the plan stops future charges; it does not refund the month already paid for, and you keep that month's remaining sessions until it ends. If you were charged in error — for example after a cancellation had taken effect — email us and we will refund that charge in full.

Partially used packs

Once time from a pack has been consumed, the purchase is non-refundable, except where the Service materially failed — for example, where transcription was unavailable during your session due to a fault on our side. In those cases, contact us and we will, at our discretion, restore the affected time or refund it pro rata.

How a session is charged

A session is a fixed block of live transcription and is charged in full at the moment you start it, not by the minute. Ending a session early does not return the unused part of that block, and you may re-enter a session you have already paid for, at no extra charge, until its time is up. The one exception is the cancel window: if you stop a session within 90 seconds of starting it without using it, that session is cancelled and the time is returned to your balance in full.

This applies to the balance in your account. It does not change your right to a refund of a payment under this Policy.

Free sessions

Free or trial sessions and time have no cash value and are not refundable.

How to request a refund

Email hi@piripiriai.com from your account email address within the applicable period, including your order or payment identifier and the reason for your request. We will review and respond within a reasonable time.

Processing

Approved refunds are returned to the original payment method via Razorpay, typically within 5–7 business days of approval. Your bank or card issuer may take additional time to reflect the credit in your account.

Contact

Vertawo Labs Private Limited · Gurugram, Haryana, India · hi@piripiriai.com